Trusted Trade Hub Privacy Policy

1. Information We Collect

We collect information in the following categories:

A) Information You Provide

• Name, email address, phone number

• Business name, role/category, service area, profile details

• Membership information and preferences

• Messages, questions, and support requests

• Event registrations and RSVP data

B) Payments

If you purchase a membership or event access, payments are processed by a third-party payment processor. We receive confirmation information (such as payment status, invoices/receipts) but we do not store full payment card numbers.

C) Recordings, Transcripts, and Derived Content

We may collect:

• Audio/video recordings of meetings, calls, trainings, and events (in-person and virtual)

• Phone call recordings (including support/concierge calls)

• Transcripts, summaries, notes, and clips created from recordings (including via AI tools)

D) Member Networking and Relationship Data

To support concierge matching and introductions, we may store and process:

• participation history (attendance, RSVP, involvement)

• stated interests and goals

• notes related to introductions and connections made through the Services

E) Device/Usage Data

We may automatically collect:

• IP address and approximate location derived from it

• device/browser type and operating system

• pages viewed, clicks, session duration, and log data

F) Cookies and Similar Technologies

We use cookies and similar technologies for login/session functionality, security, analytics, and attribution. You can control cookies via browser settings and (if available) our cookie preference tools.

2. How We Use Information

We use information to:

• Provide and operate the Services (membership access, events, portal tools)

• Facilitate connections among members and introductions to relevant third parties (where appropriate)

• Provide concierge support and respond to requests

• Send transactional messages (confirmations, reminders, receipts, policy updates)

• Send marketing emails and texts where you have opted in or where permitted by law

• Record, transcribe, summarize, and maintain a replay/content library

• Improve operations, community quality, and feature performance (including AI-enabled features)

• Detect and prevent fraud, abuse, and violations of our Terms

• Comply with legal obligations and enforce agreements

3. How We Share Information

We do not sell personal information. We may share information as follows:

A) With Other Members (Directory and Community Features)

If you participate in member directory/community features, certain profile information (including business contact details) may be visible to other members inside the member portal, depending on system settings and your participation.

Members are prohibited from scraping, compiling lists, mass marketing, or misusing member information. Violations may result in termination.

B) Introductions to Third Parties

If you request or accept an introduction, or if concierge service facilitates a connection you agree to, we may share limited information necessary to complete the introduction (e.g., name, company, contact information, and relevant context).

C) Service Providers

We use vendors to operate the Services (e.g., hosting, CRM, email/SMS delivery, conferencing, analytics, payment processing, support tools, and AI tooling). These service providers process data on our behalf under contracts requiring appropriate protection.

D) Affiliate Relationships and Promotions

We may operate affiliate programs where individuals/partners receive compensation for promoting membership. We may use tracking links or codes to attribute referrals. We do not provide your contact information to third parties for their independent marketing unless you separately consent where required by law.

E) Legal, Safety, and Business Transfers

We may disclose information to comply with law, enforce policies, protect safety, or as part of a merger, acquisition, or sale of assets.

4. Email, Phone, and SMS Communications

A) Email

We may send:

• transactional emails (membership/account notices, event details, receipts)

• marketing emails (events, announcements, offers) where you have opted in or where permitted

Marketing emails include an unsubscribe option.

B) SMS/Text Messages (A2P/10DLC-Aligned)

If you provide your phone number and opt in (or otherwise consent where required), we may send SMS/MMS messages for:

• event invitations, confirmations, and reminders

• membership updates and community announcements

• concierge coordination and support

• marketing/promotional messages (where you have opted in or where permitted)

Message frequency varies. Message and data rates may apply.

Reply STOP to opt out. Reply HELP for help.

You may also contact us at [email protected] or +1 (615) 808-7123.

SMS consent is not sold and is not shared with third parties for their independent marketing.

We do not send SMS messages to numbers obtained from purchased, rented, or third party lead lists (including affiliate lead lists). Marketing text messages are only sent to individuals who have provided direct opt in consent. We may send one to one business communications in the ordinary course of networking or customer service interactions.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

C) Group Text Visibility

If a group-message format is used, your phone number may be visible to other participants in that group.

5. Recording, Transcripts, and Public Posting

We record some meetings/calls/events and may create transcripts, summaries, clips, and replays.

Some events (or excerpts) may be posted publicly (e.g., on our website or social channels). Where feasible, we will provide notice in event descriptions, registration materials, or at the start of the session.

If you do not wish to be recorded or appear in public-posted content, do not participate in the recorded portion and contact us in advance where feasible.

6. Data Retention

We retain information as long as reasonably necessary to provide the Services, maintain business records, resolve disputes, enforce agreements, and comply with legal obligations.

Recordings/transcripts may be retained for operational continuity, community value, training, safety, and content-library purposes. You may request deletion (see below), but we may retain limited information as required for legal/compliance reasons.

7. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No system can be guaranteed secure.

8. Your Choices and Requests

You may:

• opt out of marketing emails via unsubscribe links

• opt out of SMS by replying STOP

• request access, correction, or deletion by emailing [email protected]

We may verify your identity before fulfilling certain requests.

9. Children’s Privacy

The Services are intended for adults (18+). We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this policy from time to time. We will update the “Last Updated” date and post the updated version.