1. Who We Are

Legal entity: PivotNest Labs Inc.
Brand names: The Trusted Trade Hub / Local Trade Hub, including local chapters such as Downtown Nashville Trade Hub

The Services are a membership-based organization that may include meetings, events, group calls, onboarding calls, discovery calls, concierge support, AI-enabled features, data management, member-to-member connections, and introductions to third parties where appropriate.

2. Eligibility

You must be at least 18 years old and able to form a binding contract to use the Services. By using the Services, you represent and warrant that you meet these requirements.

3. Accounts and Security

You may need to create an account to access member-only features. You agree to:

• provide accurate, current information and keep it updated

• keep your login credentials confidential

• notify us promptly of any unauthorized use of your account

You are responsible for activity that occurs under your account.

4. Membership Services and No Guaranteed Outcomes

Membership may include access to some or all of the following, depending on plan, chapter, and availability:

• in-person meetings and events

• virtual meetings, trainings, and group calls

• onboarding calls and discovery calls

• concierge support, matching, introductions, and recommendations

• a member portal and community features

• AI-enabled tools, including summaries, suggested connections, organization, and drafted messages

• event invitations, reminders, and announcements

The Services are designed to facilitate community, support, introductions, and business connections, but we do not guarantee introductions, referrals, leads, opportunities, attendance, business outcomes, revenue, or results of any kind.

Any insights, recommendations, matches, summaries, or relationship intelligence generated through the Services are provided for general informational and networking-support purposes only.

5. Member Directory and Community Visibility

The Services may include a member directory and community tools. Depending on your profile, participation, and system settings, certain information, including your name, business name, category, city/region, email, and phone number, may be visible to other members inside the member portal or community features.

You agree:

• not to scrape, export, harvest, or compile member information

• not to use member information for unsolicited bulk outreach, spam, or unlawful solicitation

• to comply with all applicable laws when contacting others, including telemarketing and texting laws

We may suspend or terminate access for misuse of member data or violations of these Terms.

6. Communications and Consent (Email, Phone, SMS)

By providing your contact information and using the Services, you agree that we may contact you for:

A. Transactional or Operational Communications

Examples include account notices, event confirmations, reminders, membership support, onboarding coordination, concierge follow-up, receipts, security alerts, and policy updates.

B. Marketing Communications

Where you opt in or where otherwise permitted by law, examples include membership offers, upcoming events, announcements, and related PivotNest product updates.

You can opt out of marketing communications as described in Section 7 and in the Privacy Policy.

7. SMS Messaging Terms

If you provide your mobile number and opt in, or otherwise consent where required, you consent to receive SMS/MMS text messages from PivotNest Labs Inc. related to The Trusted Trade Hub / Local Trade Hub, including:

• event invitations, confirmations, and reminders

• membership updates and community announcements

• onboarding, discovery, concierge coordination, and support messages

• marketing or promotional messages, only where you have opted in or where permitted by law

Message frequency varies. Message and data rates may apply.
Opt out: Reply STOP to unsubscribe from SMS messages.
Help: Reply HELP for help, or email [email protected].

Carriers are not liable for delayed or undelivered messages.

Group Text Visibility

If we use a group-message format where participants can see each other’s numbers, your phone number may be visible to other participants. If you do not want that, do not join the group thread and/or reply STOP.

8. Payments, Subscriptions, Renewal, Cancellation, and Refunds

Payment processing: We use third-party payment processors. We do not store full card numbers; payment details are handled by the processor under its own terms.

Auto-renewal: If you purchase a recurring membership, you authorize recurring charges until you cancel.

Cancellation: You may cancel by contacting [email protected]. Cancellation stops future renewals. Unless otherwise stated, you may retain access until the end of your current paid period.

Refunds: Unless expressly stated at checkout or required by law, fees are non-refundable. Event and special-program refund policies may differ and will be disclosed at purchase or registration.

9. Recording, Transcripts, Insights, and Media Release

A. Notice of Recording

We may record, whether audio and/or video, some or all of the following:

• in-person meetings and events

• virtual meetings, group calls, and webinars

• onboarding calls

• discovery calls

• concierge calls

• phone calls with our team, including support and member services

We may also create or maintain:

• transcripts

• summaries

• clips

• recaps

• notes

• internal relationship or opportunity notes

• AI-assisted insights, recommendations, or related intelligence derived from those materials

Where required by law, we will provide notice and obtain required consent. By participating after notice is provided, you consent to recording, transcription, storage, and use as described in these Terms and the Privacy Policy.

If you do not wish to be recorded, do not participate in the recorded session or call.

B. Use of Recordings and Derived Content

We may use recordings and derived content to:

• provide replays and a content library to members

• improve training, quality, operations, and service delivery

• support onboarding, discovery, and concierge workflows

• identify relevant people, introductions, partnerships, and opportunities

• generate insights, summaries, relationship intelligence, and recommendations

• maintain internal records for continuity, support, safety, and compliance

• publish or broadcast certain meetings or excerpts publicly, such as on our website or social channels

If a session is intended for public posting, we may provide notice in the event description, registration flow, scheduling flow, or at the start of the session. You understand we may not be able to fully remove your appearance or statements from content already distributed, but you may request review by emailing [email protected].

C. Matchmaking and Intelligence Use

You acknowledge and agree that information shared during your participation in the Services, including recordings, transcripts, notes, stated goals, interests, and participation history, may be processed to support concierge services, matchmaking, introductions, relationship-building, and identification of relevant people or opportunities.

We do not guarantee that any recommendation, insight, or introduction will produce a particular outcome.

10. AI Features and Disclaimers

The Services may include AI-enabled features, such as summaries, suggested connections, organization, drafted messages, transcript processing, and recommendations. You agree and acknowledge:

• AI outputs may be inaccurate, incomplete, or outdated

• AI outputs are for informational purposes only and are not legal, financial, medical, or professional advice

• you are responsible for verifying information and making your own decisions

• you should not submit sensitive data you do not want processed unless necessary for the feature

11. Third-Party Offerings and Affiliate Relationships

The Services may include or promote third-party offerings, tools, events, or services. These are provided by third parties, and your dealings with them are between you and them.

We may receive compensation, including affiliate commissions or referral fees, from:

• third-party offers promoted through the Services

• partners or affiliates who promote membership and receive compensation for referrals

We do not guarantee third-party offerings.

12. Acceptable Use and Community Standards

You agree not to:

• harass, threaten, discriminate, or defame others

• post unlawful, deceptive, or infringing content

• use the Services for spam, scraping, or unsolicited bulk outreach

• circumvent security or access controls

• interfere with or disrupt the Services

• record other members privately where consent is required by law

• misuse member data, transcript content, confidential information, or relationship information

We may remove content and suspend or terminate access for violations.

13. Intellectual Property

The Services, including branding, recordings as a compilation, portal content, templates, workflows, software, design elements, and derivative materials created by or for the Services, are owned by PivotNest or its licensors and are protected by intellectual property laws.

You receive a limited, revocable, non-transferable license to use the Services for their intended purposes during your membership.

14. Your Content

If you submit or post content, including profile details, posts, messages, media, call participation, statements, or other materials, you grant PivotNest a non-exclusive, worldwide, royalty-free license to host, use, reproduce, display, transcribe, summarize, and distribute such content as necessary to operate and improve the Services and as otherwise described in these Terms and the Privacy Policy.

15. Suspension and Termination

You may stop using the Services at any time.

We may suspend or terminate your access if you:

• violate these Terms

• misuse the member directory or community

• create risk for the community or platform

• fail to pay required fees

• engage in unlawful conduct related to the Services

16. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not guarantee uninterrupted operation, error-free service, or any particular result from introductions, concierge services, transcript processing, summaries, recommendations, insights, or relationship intelligence.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PIVOTNEST WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR BUSINESS INTERRUPTION.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF:

(A) THE AMOUNT YOU PAID TO US IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR
(B) $100.

18. Indemnification

You agree to defend, indemnify, and hold harmless PivotNest and its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising from your use of the Services, your content, your violation of these Terms, or your violation of law.

19. Governing Law; Venue; Dispute Resolution

These Terms are governed by the laws of the State of Tennessee, without regard to conflict of law principles.

Unless arbitration applies, if included below, you agree that any dispute will be brought in the state or federal courts located in Davidson County, Tennessee, and you consent to personal jurisdiction there.

20. Changes to These Terms

We may update these Terms from time to time. If changes are material, we will provide notice by updating the “Last Updated” date and/or by posting notice in the Services. Your continued use after changes means you accept the updated Terms.

21. Assignment

You may not assign these Terms without our written consent. We may assign these Terms to an affiliate or successor, including if the Services are moved into a new entity as the business grows.

22. Entire Agreement; Severability; Waiver

These Terms and the Privacy Policy are the entire agreement between you and PivotNest regarding the Services and supersede prior discussions. If any provision is unenforceable, the rest remains in effect. Failure to enforce a provision is not a waiver.